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Sterling Clean Privacy Policy

Last updated: 15 July 2026

1. About this policy

Sterling Clean is operated by Yonan Noona, ABN 12815532109, referred to in this Privacy Policy as “Sterling Clean”, “we”, “us” or “our”.

We respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, hold, use and disclose personal information when you visit our website, request a quote, communicate with us or use our cleaning services.

Our contact details are:

Phone: 0494 694 713
Email: info@sterlingclean.au
Service area: Sydney, New South Wales

2. Personal information we collect

Depending on how you interact with us, we may collect:

  • Your name, email address and telephone number.
  • Your suburb, service address or property location.
  • Your business, organisation or property name.
  • The cleaning service you are interested in.
  • Information about your cleaning requirements, preferred dates and property.
  • Communications you send to us by form, email, telephone, text message or social media.
  • Quote, booking, service and payment-related records.
  • Property-access information that you voluntarily provide, such as access instructions, contact-person details or building requirements.
  • Website usage information, including IP address, browser type, device information, pages viewed, referral source and cookie information.
  • Feedback, reviews, complaints and customer-service records.

We generally do not require sensitive information. Please do not submit sensitive information unless it is reasonably necessary for us to provide the requested service.

3. How we collect information

We may collect personal information:

  • Directly from you through our website forms.
  • When you call, email, text or contact us through social media.
  • When you request a quote, make a booking or use our services.
  • Through our website, cookies and analytics technology.
  • From an authorised representative, property manager, real-estate agent, Airbnb host, employer or another person arranging cleaning services.
  • From publicly available business directories or information, where permitted.

Information submitted through our website may be entered into our HubSpot customer relationship management system.

4. Why we collect and use information

We may collect, hold and use personal information to:

  • Respond to enquiries and prepare cleaning quotes.
  • Contact you about your requested service.
  • Schedule, manage and provide cleaning services.
  • Confirm property requirements, access arrangements and safety instructions.
  • Maintain customer and business records.
  • Process invoices and payments.
  • Provide customer support and resolve concerns.
  • Improve our services, website and customer experience.
  • Analyse website performance and enquiry sources.
  • Prevent misuse, fraud or security incidents.
  • Meet legal, insurance, taxation and record-keeping requirements.
  • Send marketing communications where we have your consent or are otherwise permitted to do so.

Submitting a quote enquiry does not automatically subscribe you to promotional marketing.

5. When we disclose information

We may disclose personal information where reasonably necessary to:

  • Sterling Clean employees, authorised cleaners and contractors who require the information to provide a service.
  • Property managers, real-estate agents, Airbnb hosts or business representatives involved in arranging the requested service.
  • Website hosting, CRM, form, communications and technology providers, including HubSpot.
  • Email, telephone, cloud-storage, accounting, invoicing, payment and document-management providers.
  • Professional advisers, insurers, accountants or legal representatives.
  • Government agencies, regulators, courts or law-enforcement bodies where required or authorised by law.
  • A purchaser or adviser involved in a proposed sale or restructuring of the business, subject to appropriate confidentiality arrangements.

We do not sell personal information.

6. Overseas processing and storage

Some of our technology and service providers, including customer relationship management, website hosting, communications, analytics, cloud storage, accounting and payment providers, may process or store personal information outside Australia. This may include countries in which those providers or their authorised subprocessors operate. Where we use overseas service providers, we take reasonable steps to select reputable providers and protect personal information handled on our behalf, subject to applicable legal requirements and the provider’s contractual and security arrangements.

 

7. Cookies and website analytics

Our website may use cookies and similar technology to:

  • Make the website function correctly.
  • Remember preferences.
  • Understand how visitors use the website.
  • Measure website traffic and form activity.
  • Improve website performance and marketing.
  • Protect the website from misuse.

Some cookies are necessary for website functionality. Other analytics or advertising cookies may depend on your cookie preferences and the tools enabled on the website.

You can control cookies through your browser settings and, where available, through our website’s cookie-preference banner. Disabling certain cookies may affect parts of the website.

8. Marketing communications

We may send promotional emails or text messages only where we have appropriate consent or are otherwise legally permitted to do so.

Marketing messages will identify Sterling Clean and provide an unsubscribe method. You may withdraw your consent at any time by using the unsubscribe option or contacting us.

We will still be able to send non-promotional communications that are reasonably necessary to respond to an enquiry, provide a quote, manage a booking or deliver a requested service.

9. How we protect information

We take reasonable administrative, technical and physical steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure.

These measures may include:

  • Password-protected systems.
  • Limited access based on business need.
  • Reputable website, CRM and cloud-service providers.
  • Device and account security controls.
  • Secure disposal or deletion when information is no longer reasonably required.
  • Reviewing access when employees or contractors no longer require it.

No online or electronic storage system can be guaranteed to be completely secure.

10. How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and taxation records, resolving disputes and complying with legal obligations.

When information is no longer reasonably required, we may securely delete it or remove identifying details, subject to any applicable retention obligations.

11. Accessing or correcting your information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

To protect your privacy, we may need to confirm your identity before processing a request.

We will respond within a reasonable period. In some circumstances, access may be restricted where permitted or required by law. Where appropriate, we will explain the reason.

12. Privacy enquiries and complaints

To make a privacy enquiry or complaint, contact:

Sterling Clean
Email: info@sterlingclean.au
Phone: 0494 694 713

Please include enough information for us to understand and investigate your concern.

We will acknowledge the matter, review the circumstances and respond within a reasonable time. We may contact you for further information where necessary.

Where the Privacy Act applies and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner.

13. Third-party websites

Our website may contain links to third-party websites, including social-media platforms and Google services.

We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before providing personal information.

14. Changes to this policy

We may update this Privacy Policy when our business practices, website tools, service providers or legal requirements change.

The current version will be published on this page with its updated date.